Shipping, Returns, & Exchange Policy

Last updated March 14, 2025

Shipping

• Processing Time: Processing times may vary. See individual items for details.

• Estimated Shipping Times: Shipping times are estimates and can vary based on the shipping address, type of shipping selected, and the time of year. We cannot guarantee a specific delivery date.

• Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply.

Returns & Exchanges

Eligibility

• We accept returns and exchanges within 30 days of delivery.

• Custom or customized products are non-returnable, except in cases of damage during shipping or manufacturing defects.

Return Process

1. Contact Us First – Before returning a product, please reach out to us via our contact us page with your order details.

2. Shipping the Return – Returns can be sent to:
   Black Dog Ironworks LLC
   PO BOX 30
   Enfield, ME 04493

3. Return Shipping Costs – Customers are responsible for return shipping costs unless the return is due to damage during shipping or a manufacturing defect.

Processing Time

• Once we receive your return, please allow 5–7 business days for inspection and processing.

• Refunds will be issued to the original payment method once the return is approved.

If you have any questions, feel free to contact us before initiating a return.